Refund and Returns Policy
Thank you for shopping with us. We hope you love your purchase, but if you are not entirely satisfied, we’re here to help. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds may be processed.
1. Returns
We accept returns within 30 days of delivery for most items in new, unworn, and unwashed condition, with original tags and packaging.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- A receipt or proof of purchase is required.
Returns that do not meet these criteria may not be accepted.
2. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us before sending it back. Exchange requests are subject to stock availability.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original method of payment within a few business days. Please note that:
- Shipping costs are non-refundable.
- Only the cost of the returned item(s) will be refunded.
If you haven’t received a refund yet, please check with your bank or payment provider first, as processing times may vary.
4. Return Shipping
Customers are responsible for paying their own shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will work with you to resolve the problem promptly.
6. How to Initiate a Return
To start a return or exchange, please contact our support team at:
Email: [Insert Contact Email]
Support Hours: Monday–Friday, 9AM–5PM (local time)
We will provide further instructions on how to return your item.
7. Policy Changes
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.